About this Course
This course teaches you the simple principles expert managers use to improve and motivate employee performance. You’ll never have to avoid telling an employee “the truth” again, because the seven techniques we teach will not make employees defensive or afraid. As a manager, or someone who would like to be a manager, you’ll also learn specifically what feedback is, how negative feedback is weighed more heavily than positive, and how positive feedback can super-charge behaviors such as creativity and teamwork. Giving feedback is a skill which develops over time. We give you a process you can use to improve your feedback skills and deliver it with confidence. You will find that there is a scientific basis for many of your observations and intuitions about feedback—such as, it is hard to give correctly, people don’t like it, and more. This will be reassuring as you learn how to overcome these difficulties. We hope you have a fantastic time becoming a better manager!
What You'll Learn
- Describe feedback concepts and distinguish positive and negative feedback
- Identify positive feedback strategies to enhance creativity and teamwork
- Develop skills to deliver constructive feedback confidently
- Understand the scientific basis of feedback effects
Prerequisites
- Basic computer and internet skills
- Ability to follow instructions in English
- Willingness to complete short exercises
Instructors
Tracy Jennings
Senior Instructor