GenAI for Cloud Support Associates

This course is designed to introduce Cloud Support Associates to the transformative capabilities of Generative Artificial Intelligence (GenAI). Participants will explore practical strategies to leverage GenAI in various cloud support tasks, enhancing efficiency, productivity, and problem-solving abilities. Through a combination of discussions, demonstrations, and hands-on activities, participants will gain a deep understanding of how GenAI can be integrated into cloud support processes and decision-making. Whether you're an experienced cloud support associate looking to stay ahead of the curve or an aspiring professional seeking to future-proof your skillset, this course provides a foundation that will empower you to unlock new levels of efficiency and strategic capability in your work. This course is designed for cloud support associates, engineers, and operations team leads, aiming to enhance their expertise by integrating Generative AI (GenAI) into their workflows. Cloud Support Managers and Team Leads will benefit from identifying GenAI opportunities to guide their teams towards more efficient practices. Participants should have a foundational understanding of cloud support concepts and workflows, including cloud infrastructure services like AWS, Azure, or GCP. Familiarity with common cloud support tools, troubleshooting techniques, and a basic experience in resolving cloud service issues will provide a solid base for engaging with the course content. By the end of this course, learners will identify GenAI capabilities relevant to cloud support, explore methods to enhance troubleshooting and infrastructure management, and understand AI's limitations. They'll apply their knowledge through real-world GenAI applications, evaluate AI's impact on their work, and experiment with these tools to foster innovation. Additionally, participants will reflect on ethical considerations, compare risks and challenges, and develop strategies for responsible GenAI integration with a focus on maintaining human oversight

• Identify GenAI capabilities relevant to cloud support
• Experiment with GenAI impact on cloud support work
• Compare risks, challenges, and ethical aspects of GenAI use in cloud support

• Basic familiarity with the topic and its common terminology
• Readiness to practice through applied exercises or case-based work