Human-Centered Design for Inclusive Innovation

This course introduces the principles and practices of human-centered design (also sometimes called “design thinking”) which are essential for developing innovative and inclusive products, services, processes and policies. You will learn by doing, experiencing the design process through exercises and a mini-bootcamp. In this course, you will learn about and experience key human-centered design practices: empathize, reframe, ideate, prototype and test. You will learn why human-centered design is

• Acquire tools for seeing the world as your users & stakeholders see it, with particular attention to marginalized or silent voices.
• Identify latent human needs, looking beyond obvious patterns in quantitative and qualitative data to understand underlying drivers and motivations.
• Reframe problems such that innovative and inclusive solutions may emerge through problem finding and not just problem solving.
• Learn how to involve users & stakeholders in all stages of design—from ideating to prototyping and testing—& bring a learning mindset to the process.