Handle Consumer Interactions with CCAIP

This course teaches contact center agents about the core agent features and functionality in Contact Center AI Platform (CCAIP). CCAIP is a unified contact center platform that accelerates an organization's ability to leverage and deploy CCAI without relying on multiple technology providers. This course is most appropriate for those who handle consumer interactions via chat and call.

• Handle call and chat interactions.
• Leverage CCAIP's Agent Adapters to meet consumer needs.