E-commerce logistics and Last Mile
LOGYCA
High demand in the E-commerce market and the transportation of products are very important factors in customer satisfaction. From the moment the product is picked up at the store until it reaches the final client, it goes through different stages where the utmost care is needed. It is a great challenge to ensure that delivery is timely and in keeping with the client’s expectations. Last mile logistics is vital for E-commerce.
About this Course
This course focuses on organizations’ need to deliver their products at the hands of online consumers who purchase goods and services from websites, and who are even more demanding than customers who personally go to stores or department stores. Due to the impact of technology in every day life, customer satisfaction and quick delivery are more present than ever. In this course you will develop skills in logistic operations for last mile delivery and the current challenges facing all virtual sales. You will also learn about success cases of companies worldwide that face logistic operations every day in order to get every product purchased to the consumer’s door.
What You'll Learn
- Get to know the concept of E-commerce logistics and its impact on the consumer.
- Identify the different stages of e-commerce logistic operation, from its design to the final delivery.
- Identify the main challenges that currently face e-commerce logistics and worldwide trends.
- Get to know e-commerce logistics cases worldwide and the innovations they have created facing the current situation.
Instructors
Cesar Becerra
Gerente LOGYCA INVESTIGACIÓN Antropólogo de la Universidad Nacional de Colombia
Maria Camila Reinoso Gálvez
Investigadora
Nury Rodríguez
Investigadora
Andrés Polanía
Analista de innovación