About this Course
Learners who complete this program will receive a 50% discount voucher to take the MS-900 Certification Exam. Organizations rely on IT support professionals to drive the development and maintenance of various technological systems. Prepare for a new career in this high-demand field with professional training from Microsoft, one of the largest technology companies in the world. The role of an IT support professional includes handling computer systems, networks, and software applications. With 60% of Fortune 500 companies using Microsoft 365 to empower their workforce, developing IT support skills is essential in this field. 1 Through a mix of videos, assessments, and hands-on activities, you’ll develop a strong foundation in IT support fundamentals, networking, software, hardware and data backup, cybersecurity, Microsoft 365 ecosystem, and Troubleshooting Diagnostics. You'll also have the option to learn how generative AI tools and techniques are used in IT Support. When you graduate, you’ll have tangible examples to talk about in job interviews, and you’ll also be prepared to take the Exam MS-900: Microsoft 365 Fundamentals. 1 Microsoft solutions boost productivity of Fortune 500 frontline workers with next-generation AI. (2023, August 10)
What You'll Learn
- Develop skills in IT systems analysis and maintenance
- Apply data backup, cloud computing, and device management concepts
- Demonstrate comprehensive understanding of hardware, software, networking, and security
- Adapt diagnostic skills to diverse IT issues
Prerequisites
- No deep prior experience required; basic computer and internet skills helpful
- Ability to follow English instructions and complete exercises
Instructors
Microsoft