Reports, Dashboards, and Customer Success in Salesforce

The fourth course in the Salesforce Sales Operations Professional Certificate — Reports, Dashboards, and Customer Success in Salesforce — is for anyone who is curious about entry level sales roles that require foundational skills in Salesforce, the sales operations specialist role specifically, how to use tools in Salesforce to improve customer service at a business, how to leverage data in Salesforce to improve the overall performance of a sales team, and the path to becoming a Salesforce admin

• Perform service/support agent tasks using Salesforce Case Management and Knowledge features
• Identify the value of Sales Cloud reports in tracking and improving sales processes
• Build reports and dashboards to communicate sales performance effectively