Sales and CRM Overview

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Manage

• Explain CRM functions in sales, marketing, and customer service
• Articulate Salesforce value for sales teams
• Navigate Salesforce Trailhead learning platform
• Demonstrate basic Salesforce Sales Cloud knowledge