About this Course
Salesforce Agentforce is transforming how enterprises automate CRM workflows — replacing static bots with intelligent, context-aware AI agents that can reason, decide, and act within Salesforce. The AI-201 Agentforce Specialist certification validates the skills to design, build, and govern these agents in production environments. This specialization prepares you for that certification through three progressive courses grounded in real Salesforce org experience. You will begin with Einstein AI and the Einstein Trust Layer, move into hands-on agent construction using Agent Builder, and advance to multi-agent orchestration, Data Cloud integration, and enterprise deployment patterns. Every module is built inside actual Salesforce tooling — Prompt Builder, Agent Builder, Flows, Apex actions, and Data Cloud — so you develop skills that transfer directly to your Salesforce org and to the AI-201 exam. The specialization closes with a dedicated certification readiness module including mock exams, question walkthroughs, and exam strategy. Whether you are a Salesforce administrator expanding into AI, a developer building intelligent automation, or a consultant positioning clients for agentic CRM, this program gives you the technical depth and exam confidence to succeed
What You'll Learn
- Design and configure Einstein AI features and build prompts using Trust Layer
- Build and deploy Agentforce agents with Agent Builder and Salesforce Flows
- Integrate agents with Data Cloud, test, debug, and optimize performance
- Architect multi-agent systems, integrate external APIs, and prepare for certification
Prerequisites
- Basic familiarity with terminology and subject
- Willingness to engage in applied exercises or case work
Instructors
Edureka