Salesforce Basics

This course introduces you to the powerful capabilities of Salesforce, a leading Customer Relationship Management (CRM) system. You will gain foundational knowledge of Salesforce components, enabling you to optimize business operations. Learn the essentials of Lightning for Sales, Community Cloud, and Marketing functionalities, and discover how to secure your Salesforce organization and manage user permissions effectively. These practical skills will prepare you to implement Salesforce solutions

• Customize Salesforce functionality to meet team needs
• Navigate and switch between Lightning and Classic interfaces
• Create customer, partner, and employee communities
• Manage customer data and relationships in the Salesforce CRM