About this Course
Welcome to Samsung Mobile Repair Essentials. It's time to learn about the proprietary tools and systems used to properly repair Samsung mobile products. These tools and systems will be essential for repairing Samsung mobile devices. To be successful in this course, you should first complete the Samsung Customer Care Essentials course to understand the use cases for these new skills. This is an intermediate course, intended for learners with a background or interest in electronic technology and Samsung mobile device disassembly, assembly, and overall repair. By the end of this course, you will be able to: • Demonstrate proper safety techniques • Describe routine maintenance of tools • Identify tools required to repair a device • Recall proper electrostatic discharge (ESD) protocol • Organize a repair bench • Recall how to handle parts in a way to prevent damage • Troubleshoot potential defective parts based off of a device's symptoms • Describe the roles of components in a device • Identify parts within a device • Describe how Water Resistant Testing works • Recall the systems used during a repair • Explain the purpose of each system
What You'll Learn
- Understand mobile device repair procedures
- Demonstrate proper safety techniques
- Perform routine tool maintenance
- Identify necessary repair tools
- Apply electrostatic discharge (ESD) protocols
Prerequisites
- At least 1 year in technical support or customer care
- Experience troubleshooting or repairing electronic devices
Instructors
Amanda Harmon