Segment Customers and Boost Profitability

Ready to move beyond one-size-fits-all marketing? This course is for aspiring business analysts and marketers who want to unlock the power of customer data to drive real-world financial results. You will master the RFM (Recency, Frequency, Monetary) model, a powerful technique used by leading companies like Starbucks and ASOS to understand who their best customers are and why. Through a series of practical, hands-on spreadsheet activities, you will learn to transform raw transaction data into actionable customer segments. But identifying segments is only the first step. You will also learn the critical skill of measuring the financial success of your marketing efforts. This course teaches you how to calculate the profitability lift from a targeted campaign, allowing you to prove the ROI of your strategies in any finance review meeting. By the end of this course, you won't just be analyzing data; you'll be making data-driven recommendations that directly link marketing initiatives to bottom-line growth, equipping you with the skills to optimize marketing spend and boost profitability

• Segment customers using the RFM model to identify high-value groups
• Measure campaign profitability lift to optimize marketing spend
• Transform transaction data into actionable customer segments
• Provide data-driven marketing recommendations to boost growth

• Basic computer and internet skills
• Ability to read course instructions in English and complete short activities