Virtual Care with Presence

As healthcare systems rapidly scale up telemedicine to reduce infection risks during the pandemic, many outpatient visits are now conducted virtually. While this technology provides safety, it can also create a digital barrier to the human connection that is central to effective patient care. This CME/CE course covers strategies to maintain humanism and foster meaningful connection during virtual visits, guided by the Presence 5 model. Learn how to enhance patient engagement, build trust, and ensure compassionate care in a digital setting. Who Should Take This Course Physicians, nurse practitioners, and physician assistants using telemedicine in outpatient care Healthcare providers looking to improve their virtual patient interactions Clinicians seeking to maintain compassionate care in a telehealth environment Who is Eligible for CME/CE Credits and Certificates Stanford Center for Continuing Medical Education offers accredited continuing education for interprofessional healthcare team members, especially clinicians (i.e., physicians, nurses, physician assistants, etc.). Be sure to check the accreditation and credit designation stated on the activity page to view the credit type and amount awarded for your profession. Accreditation In support of improving patient care, Stanford Medicine is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team. Credit Designation American Medical Association (AMA) Stanford Medicine designates this Enduring Material for a maximum of 0.25 AMA PRA Category 1 CreditsTM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. Click here for more CME/CNE Information.

• Apply strategies to ""Prepare with intention"" and center oneself prior to conducting a telemedicine visit.
• Incorporate strategies to "Listen intently and completely" while on a virtual visit with a patient.
• Determine goals and priorities with the patient during the virtual visit by "Agreeing on what matters most."
• Engage virtually with the patient's family, friends, and home environment by "Connecting with the patient's story."
• Recognize and respond to body language, facial expressions, and changes in tone by "Exploring emotional cues.