Conflict Resolution
State Bank of India
It is no secret that conflict is a part of life and definitely a part of day-to-day business. Conflicts arise due to differences in personality or values. Conflict can be healthy. It is a perfectly normal and natural phenomenon of the human condition. Avoiding conflict can be termed as next to impossible. Therefore, learning how to handle conflict is central to build and maintain all relationships.
About this Course
Uncertainty, Randomness and Disorder are some of the most common and integral part of our lives. Human beings like to feel important and don’t want to be neglected / offended and are concerned about their value in the eyes of the world. Wise and learned persons have proclaimed that in this world, Envy, Greed, Arrogance, Fascination, Anger, Fear and Over-confidence, all these seven traits are the main reason of causing conflict in any work undertaken. Facing conflict actually builds trust because the fear associated with conflict is often due to not knowing how the other person will respond in a situation. Just like anything, the more you do it, the better you become. However, if not handled with maturity and sensibility, conflict alienates people and gets in the way of creativity and productivity.
What You'll Learn
- Understanding various aspects of Conflict.
- Why conflict resolution is so important in difficult and challenging situations.
- How to assess self and situation? (Self-awareness and Values)
- Understanding Emotional Intelligence, its assessment and skills to improve emotional intelligence and its effective application.
- Communication techniques for suitable application.
- Application of motivational techniques leading to a desirable behaviour/situation.
Instructors
Ramesh Nath Mishra
Assistant General Manager
Anuradha Akula
Chief Manager
Meher Charan Vandrangi
Deputy Manager