Feedback : A Powerful Tool for Efficiency and Effectiveness
State Bank of India
In most of the studies and literature on Organisational Behaviour, little has been said or written about feedback and its powerful impact. Because of its evaluative and corrective nature, it has a strong impact on the receiver's thoughts. There are two sides to every feedback situation: the giver and the receiver. It is critical to both give and receive feedback in order to improve and employee’s and a team's performance. When administered correctly, it has a significant influence.
About this Course
1 What is feedback? 2 Why you need to understand the impact of feedback? 3 Dimensions of feedback? 4 How can feedback improve effectiveness and efficiency? 5 What skills you should have for giving effective feedback? 6 What skills and attitude you require for receiving feedback? 7 Action plan to realise your potential. Giving constructive and effective feedback is a skill that a leader should possess. The feedback should be methodical and actionable. It is giver’s ability and skill that makes a feedback acceptable and influential. It should be delivered in a way that encourages the receiver to accept and improve the performance without any confusion and anger. Receiving feedback, on the other hand, helps an individual to improve if accepted it in the right spirit. Every person in an organization should be aware of the importance of feedback. It is a skill that every team leader should master and put into practice. Receiving feedback demands some skills, a positive mindset, and a willingness to change. Receiving feedback is an attitude and a skill worth developing. 3b
What You'll Learn
- The programme learning and take away include the following1. Understanding the concept of feedback2. Dimensions of feedback3. 3 P’s of feedback (Purpose, People, Period)4. Feedback for effectiveness and efficiency5. Feedback for relationship6. Revamping the giver’s skills7. Redefining the receiver’s skillsetThe programme will include a mix of videos, recorded audio clips, faculty led lectures and self-assessment psychometric tests. The substance of the programme will be a combination of best practices in people management and real-life examples for effectiveness.
Instructors
MADHUKER GUPTA
Asst. General Manager