Service Etiquette in Financial Services
State Bank of India
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results in the breach of service etiquette rules thereby impacting the reputation of the organisation. On the contrary, consistently maintaining service etiquette standards uplifts brand reputation.
About this Course
Service etiquette demonstrates effective interpersonal skills, which can help service professionals make a positive impression and deliver a high standard of service. For financial services, carefully executed etiquette strategies can help financial service professionals to connect with their customers, develop positive relationships, and make a good first impression. More importantly, when dealing with consumer finances, it creates customer trust and confidence. The course endeavours to understand the dimensions of service etiquette and leverage it to increase conversions, improve customer loyalty, trust, and respect.
What You'll Learn
- Service Etiquette FundamentalsTypes of Service EtiquetteThe Need for Effective Service EtiquetteThe Written & Un-written Rules of Service EtiquetteThe Impact of Service Etiquette on Organisational ReputationAchieving Impactful Interactions – Professional & Personal ApproachThe Role of Effective Verbal & Non-Verbal Communication Achieving Professionalism via Service EtiquetteExpected Service Etiquette for Financial ServicesNetiquette – The Etiquette for the Digital World
Instructors
Mukti Prakash Behera
Faculty
Saurabh Jaiswal
Faculty
Kiranmayi Nittala
Chief Manager & Faculty