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Strategic Customer Relationship Management & Sales Technique
Coursera
Specialization
Unknown

Strategic Customer Relationship Management & Sales Technique

HubSpot Academy

Learn essential leadership skills including inspiring teams, talent management, influencing without authority, and managing sales data with HubSpot CRM tools.

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About this Course

In this specialization, you will learn essential leadership skills, including how to inspire and motivate individuals, manage talent, influence without authority, and lead teams. In this specialization, you will not only learn from Michigan faculty. You will also learn directly from exceptional leaders including Jeff Brodsky, Global Head of HR for Morgan Stanley, and John Beilein, previous Head Coach of the University of Michigan Men’s Basketball Team. We will share with you our research on how to lead people and teams effectively, and work with you to apply these insights to your own teams and leadership. In every course, you will have an opportunity to apply new leadership skills by working through a series of practical leadership assignments. In addition, the capstone will enable you to work on live leadership challenges

What You'll Learn

  • Develop a marketing-driven sales enablement strategy
  • Generate and manage leads with the HubSpot CRM and Sales Hub tools
  • Organize, visualize, and report on sales data with HubSpot’s CRM

Prerequisites

  • Basic computer and internet skills
  • Ability to read course instructions in English and complete practice activities

Instructors

R

Rachel Sheldon

T

Tiphaine Amblard

K

Kyle Jepson

Inbound Sales Professor

Topics

Business Strategy
Business
Business Essentials
Business Reporting
Content Marketing
Customer Relationship Management (CRM) Software
Customer Success Management
Dashboard
Employee Onboarding
HubSpot CRM

Course Info

PlatformCoursera
LevelUnknown
PacingUnknown
PriceFree

Skills

استراتيجية الأعمال
إدارة الأعمال
أساسيات الأعمال
تسويق المحتوى
إدارة علاقات العملاء
إدارة نجاح العملاء
تحليل البيانات
تقارير الأعمال
Employee Onboarding
HubSpot CRM

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