Tech Support Career Guide and Interview Preparation

This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development. It explains practical techniques for creating essential job-seeking materials such as a resume and a portfolio, as well as auxiliary tools like a cover letter and an elevator pitch. You will learn how to find and assess prospective job positions, apply to them, and lay the groundwo

• Summarize the basic functions and tasks of the technical support specialist role
• Describe some career paths and job prospects in technical support
• Review technical support fundamentals and refresh essential skills
• Prepare effectively for technical interviews