Technical Support (IT) Case Studies and Capstone

In this IBM course, you will apply the knowledge gained from the IT Support Professional Certificate to realistic situations. This capstone course leads you through a series of technical support case studies that require hands-on work to resolve. Upon completing this course, you’ll gain an enriched perspective on employing technical support in professional settings, making you a sought-after IT professional. You’ll navigate a range of hands-on technical support labs crafted to challenge and enh

• Describe IT support processes and fundamentals in practice
• Demonstrate systematic troubleshooting and problem-solving skills
• Use diagnostic and tracking tools to resolve and log customer issues
• Apply customer service and conflict management skills effectively