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Technical Support Fundamentals
Coursera
Course
Unknown

Technical Support Fundamentals

Google

Get introduced to IT fundamentals including hardware, software, troubleshooting, and customer service, providing a comprehensive overview of technical support.

Unknown6 weeksEnglish2,281,764 enrolled

About this Course

In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting

What You'll Learn

  • Understand fundamental IT components
  • Assemble a computer from scratch
  • Select and install an operating system
  • Understand Internet functioning and impact
  • Apply problem-solving methods in IT settings

Prerequisites

  • Basic computer and internet skills
  • Ability to read course instructions in English and complete short practice activities

Instructors

G

Google Career Certificates

Topics

Support and Operations
Information Technology
Security
Microsoft Windows
Computer Networking
Linux
Technical Communication
Software Installation
Hardware Troubleshooting
Technical Support

Course Info

PlatformCoursera
LevelUnknown
PacingUnknown
PriceFree

Skills

الدعم والتشغيل
تكنولوجيا المعلومات
الأمن
ويندوز
الشبكات الحاسوبية
لينكس
التواصل الفني
تثبيت البرمجيات
Hardware Troubleshooting
Technical Support

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