DMAIC Framework: Define and Measure Phases

The course is designed for Lean Six Sigma professionals to excel in the American Society for Quality (ASQ) Certified Six Sigma Green Belt (CSSGB) exam. The course focuses specifically on the first two phases of the define, measure, analyze, improve, and control (DMAIC) framework. In the define phase, you will learn to define a problem statement and project scope, whereas in the measure phase, you will learn about effective data collection strategies and measurement system analysis (MSA). By t

• Define SMART project goals and objectives
• Analyze customer voice data into critical quality parameters
• Explain process mapping and key performance metrics
• Plan data collection to measure process performance