Project Management Fundamentals: Conflict Management

Conflict is an inevitable part of project management, but it doesn’t have to derail your success. This course equips you with the fundamental knowledge and tools to address and resolve conflicts effectively, fostering stronger teams and successful projects. Through practical examples and self-assessments, you’ll develop the confidence to turn conflict into an opportunity for growth. By the end of this course, you’ll have a fundamental toolkit for managing conflicts with confidence and fostering collaboration in project environments. Whether you’re leading teams or working as part of one, these skills will empower you to handle challenges with professionalism and poise.

• Define conflict and some of its root causes in the workplace
• Explain the five conflict resolution styles and techniques
• List the different types of workplace conflict
• Define the key components of Emotional Intelligence (EQ) and their role in conflict management
• Use tools like DISC, True Colors and 360 surveys to enhance their EQ
• Explain the importance of communication and active listing in conflict resolution
• Describe mediation and negotiation techniques for resolving disputes
• Identify de-escalation methods to manage high-tension situations effectively
• Apply EQ skills like empathy and self-regulation in conflict resolution scenarios