Conversational AI: Ensuring Compliance and Mitigating Risks

In today's tech-driven world, the relevance of conversational AI is unquestionable. The human voice is a unique channel; besides identifying a person, the human voice and respiratory sounds contain biomarkers that reveal physical, neurological, and psychological conditions and a person's overall health. The human voice is classified as sensitive data and requires risk mitigation strategies. With AI technologies rapidly evolving, professionals equipped with risk mitigation knowledge are in high demand. This course will make learners adept at identifying and managing potential risks in AI implementations and ensure their expertise aligns with the latest international standards and regulations. By completing this course, they will enhance their career prospects in various fields, including AI development, project management, compliance, and risk management, ensuring they remain at the forefront of AI advancements and ethical considerations.

• Explore the fundamentals of conversational AI, its applications, and its societal and technical impacts, including benefits and challenges. Learn ethical AI principles and strategies to manage sensitive data, such as human voice biometrics. Identify and mitigate risks such as privacy breaches, misinformation, and ethical concerns using frameworks like the EU AI Act, NIST AI RMF, and ISO/IEC 42001:2023.

• Basic understanding of AI principles and conversational technologies
• We recommend you take the free Ethical Principles for Conversational AI (LFS118) course