The Citizen Developer Mindset: Creating Business Solutions with Design Thinking

This course describes the concept of design thinking and how it is used to create empathy for the customer's challenges and needs. Training professionals will use design thinking to create effective training programs designed specifically to help citizen developers succeed. Citizen developers must work as partners with the IT department. The training department can be the conduit between citizen developers and the IT department. To be good partners, citizen developers need to be trained in these skills: Cybersecurity essentials. Collaboration skills and being a good partner. The software development lifecycle and when to call in extra help and guidance from the IT Department

• Trainers will teach citizen developers Observation techniques to scope out the customer's problem fully.
• Trainers will expose citizen developers to Empathy techniques to help citizen developers better understand the causes of the customer's problem.
• Trainers will teach citizen developers a variety of Solution techniques to develop no-code/low-code apps that will meet the customer’s needs.
• Then, the citizen developer is taught Prototyping techniques to build possible solutions to test how well their no-code/low-code apps solve the customer's problems.