TQM Excellence: Lean Six Sigma & Quality Systems

This Specialization provides a complete pathway to mastering Total Quality Management (TQM), Lean, and Six Sigma methodologies. Learners will explore quality philosophies, process improvement tools, and defect management systems while applying concepts such as SPC, DMAIC, Kaizen, and CRM practices. Through case-driven examples and practical applications, professionals, managers, and students will gain the expertise needed to reduce errors, improve processes, and lead sustainable quality initiatives across industries

• Apply TQM, Lean, and Six Sigma frameworks to design and improve quality systems
• Use statistical tools, SPC charts, and defect management techniques to solve real problems
• Lead organizational change by integrating customer-focused strategies and continuous improvement

• No deep prior experience is required, but basic computer and internet skills are helpful
• Ability to read course instructions in English and complete short practice activities