Understanding & Influencing Workplace Behavior

Examines today’s evolving environment, in which effective utilization of human resources is a source of competitive advantage. To maximize the contribution of organizational members, managers must be able to understand, diagnose, and influence workplace behavior in the context of change. Topics include management of cross-functional teams and boundaryless organizations. Emphasis is on the role of corporate culture and distributed leadership

• Understand workplace environment and behavior in context of change
• Diagnose workplace behaviors within organizations
• Apply strategies to influence employee behavior
• Manage cross-functional teams effectively
• Enhance organizational culture and distributed leadership

• Basic computer and internet skills
• Ability to read course instructions in English and complete practice activities