Understanding User Needs

Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design. Learners will be introduced to numerous techniques to gather data from and about users. This course is part of the User Experience (UX)

• Understand user needs assessments and qualitative research
• Learn an end-to-end methodology for qualitative research
• Apply best practices for semi-structured interviews and observations