About this Course
In the last decades mediation has become an essential method of conflict management. Indeed, contrary to traditional legal procedures (e.g., trials), mediation is a way to resolve divergences which is less expensive, faster and which brings greater satisfaction to the parties in conflict. But intervening as a third party in the conflicts of others cannot be done without a good preparation and one needs to master its basics for mediation to be effective. This course will open the door to the fascinating world of mediation. You will learn the basic techniques of effective mediation, you will get acquainted with emotional regulation strategies and discover the best ways to communicate in order to help other people de-escalate their conflicts.
What You'll Learn
- Analyze and model situations of mediation
- Manage a mediation involving people around you either face to face or virtually
- Learn the basics of emotional regulation
- Identify the best communication practices in conflict management
Instructors
Stéphanie Demoulin
Professor in social psychology