Human-Centered Design for Work at a Distance: Toolbox Essentials

To prepare you for this course, we recommend completing the free 3-hour introductory MOOC Re-Imagine Work - Strategies During COVID-19 and Beyond . In this course, you will gain a foundational understanding of human-centered design tools, and apply lessons learned to improve your work with others at a distance. Learn how HCD principles can be applied to multiple aspects of working at a distance, and can be used to help decipher complex organizational challenges. Each module features conversations with experts and/or novices who are seeking to adjust and re-invent their work at home. Examine conversations as a case study, gain key takeaways, and learn to adapt and apply these strategies to your own distributed work situation. You will be taught how to exercise visual thinking and produce visual maps to help frame the specific challenges you are facing. At the conclusion of the course, verified learners will apply teachings to prototype a solution for a real-life case study. This course is taught by a UBC professor who has helped over 50 clients from a range of industries decipher “wicked” problems and create scalable MVP’s (minimum viable prototypes). 3b:T10

• Understand the foundational components of human-centered design and how these may be applied to identify problems, generate ideas and propose solutions.
• Use human-centered design tools to tackle distributed work challenges, improve your work with others, and better understand client, colleague and customer needs
• Apply visual thinking to generate solutions for working-at-a-distance with others.