User DNA: Crafting Personas & Journey Maps in Miro

In this course, you will learn the research and synthesis skills needed to turn raw data into actionable insights. You'll learn to interpret both qualitative and quantitative user research data, and then synthesize those findings into clear, compelling user personas and journey maps using Miro and Sketch. By identifying key pain points and opportunities along the user journey, you will develop the ability to formulate precise problem statements that will guide your design decisions

• Interpret qualitative and quantitative user research data to extract insights
• Synthesize findings into clear personas and journey maps using Miro and Sketch
• Identify pain points and opportunities to guide design decisions

• Basic familiarity with the topic and its terminology
• Readiness to practice through applied exercises or case-based work