Using Feedback to Drive Performance

In this course, you will learn how to give clear, timely, and personalized feedback that drives measurable improvement. You will strengthen your ability to receive feedback without defensiveness, navigate emotional conversations with confidence, and address performance challenges related to motivation, ability, or behavior. You will also learn how to use data, balance feedback frequency, and foster a culture of continuous, informal feedback across your team. What makes this course unique is its practical, real-world approach to performance conversations. Rather than offering theory alone, it provides concrete frameworks, conversation tools, and step-by-step methods you can apply immediately, whether you are leading direct reports or collaborating with peers. From de-escalating heated discussions to implementing empathetic disciplinary action, each lesson focuses on actionable strategies that build both accountability and trust. By the end of this course, you will be equipped to transform feedback from an uncomfortable obligation into a powerful leadership tool that strengthens relationships, improves results, and elevates overall team performance

• Give clear, personalized feedback to improve performance
• Receive feedback with emotional intelligence and reduce defensiveness
• Manage emotional conversations confidently
• Address performance challenges practically
• Foster a culture of continuous feedback

• Basic computer and internet skills
• Ability to read instructions in English and complete practical activities