Communication: Connect Through Conversations
Washington University in St. Louis
Much of a leader’s work is accomplished through daily conversations with team members and others. These interactions, especially the tough ones, often involve intensely personal feelings (on both sides) that have an impact on the practical outcome of the conversation and the personal connection between the leader and the person. The leader’s level of emotional intelligence—the ability to manage oneself and one’s relationships—is a critical factor in the success of these tough conversations.
About this Course
NOTE: This is a live classroom held via Zoom. You can choose from any of these date and time options: February 3, 2025 from 4-8pm EDT or July 24, 2025 from 5-9pm EDT __ Attendees must be present for the entire 4 hours of their course_ In Communication: Connect Through Conversations, learners recognize that they can enhance their emotional intelligence by balancing “heart” and “head” in their tough conversations. They can address the heart by considering and responding to others’ feelings; they can engage the head by guiding conversations toward the desired business outcomes. Through high energy activities, videos, and discussions, leaders learn flexible communication skills that will help them balance heart and head in all types of conversations, whether communicating face to face, by phone, or remotely.
What You'll Learn
- Conduct conversations that achieve your intended business goals.
- Communicate and respond in ways that meet the unique personal needs of team members and others.
- Recognize and react to emotions (yours and others’) present in work situations.
- Use a technique to provide meaningful, supportive feedback.
Prerequisites
- This is a live, scheduled, 4-hour workshop. This course will take place via Zoom, and there is a short pre-workshop assessment that takes approximately 20 minutes to complete.
Instructors
Debra Lassman
WashU Trainer