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Free to Audit
Resolving Workplace Conflict
Washington University in St. Louis
Today’s business environment challenges organizations to increase productivity, improve quality, shorten cycle time and reduce costs. Learn how to help employees and managers understand the complexities of conflict, including the possible causes and solutions.
4 hrs/week1 weeksEnglish4 enrolled
About this Course
This course teaches leaders how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Leaders are introduced to two resolution tactics—coach and mediate—and practice using the Interaction Essentials as they coach then negotiate to resolve a conflict.
What You'll Learn
- Reduce the damaging effects of workplace conflict on individuals, groups, and the organization
- Effectively address workplace conflict and enhance productivity, efficiency, and morale
- Help others take responsibility for resolving their conflicts
- Promote a culture of trust and mutual respect within their workgroup
Instructors
D
Debra Lassman
WashU Trainer
إعلان
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