Competing in a Customer-Centric World by Don Peppers
WOBI
A unique opportunity to learn with Don Peppers, author and renowned expert in Customer Relationships, everything about clients, sales strategies and marketing in the modern world.
About this Course
Led by Don Peppers, one of the world’s most respected experts on customer experience and customer focused business strategy, this course will offer in-depth insights into how to build and maintain a truly customer-centric business. Over the four hours that this training takes, you will acquire the necessary abilities to engage customers, make the most out of your services, and overall, improve performance in your company. Keywords: Customer-Centric Customer Experience Customer Loyalty Customer relationship management Retention strategies Engage Customers Improve Performance Services Optimization Abilities acquisition In-Depth Insights
What You'll Learn
- Effectively understand and adapt to the rapidly changing needs of your customers
- Properly align your products and services to provide long term customer value
- The skills needed to build trust between your customers and organization
- How technology can be used to further enhance the customer experience
Instructors
Don Peppers
Expert on Customer Relations