Workplace Culture for Everyone

By the end of the specialization, you will be able to: Lead others by influencing their performance and understanding through effective communication skills. Send and understand messages online, mitigating miscommunication and inappropriate emotional messages. Use different tactics to eliminate or avoid common biases in group settings. Demonstrate empathy while listening to others, leading and reflecting on oneself and one’s actions

• Lead and influence team performance through communication
• Interpret online messages to reduce miscommunication
• Apply strategies to eliminate biases and foster empathy

• Basic computer and internet skills
• Ability to read course instructions in English