Customer Service Advisor (Arabic/English) - Concentrix, Amman

Concentrix, a global leader in customer experience solutions and marketing, is hiring for the position of Bilingual Customer Service Advisor (Arabic/English) at its center in Amman, Jordan. This role presents an excellent opportunity to join an international and dynamic work environment, where you will play a pivotal role in representing global brands and building positive relationships with their customers.

Job Description and Responsibilities

The successful advisor will serve as the face and voice of the represented company, focusing on delivering an exceptional customer experience. Key responsibilities include:

• Providing technical support and customer service via phone, email, and live chat to Arabic and English-speaking customers.
• Efficiently and professionally handling customer inquiries and complaints, aiming for first-contact resolution whenever possible.
• Developing a deep understanding of the client's products and services to provide accurate information and helpful advice.
• Accurately documenting all customer interactions in the company's designated systems.
• Adhering to high-quality standards and specified Service Level Agreement (SLA) targets.
• Collaborating with team members and other departments to ensure customer satisfaction.
• Keeping up-to-date with any changes in product or service policies.

Requirements and Qualifications

To be a successful candidate for this role, you should meet the following criteria:

• Language Skills: Excellent command of Arabic (native or equivalent proficiency) and strong command of English (both written and spoken) to handle international customers.
• Interpersonal Skills: Exceptional verbal and written communication skills, with active listening abilities and clarity of expression.
• Customer-Centric Attitude: A genuine passion for helping others and solving problems, coupled with patience and a strong work ethic.
• Technical Skills: Good knowledge of Microsoft Office applications and the ability to quickly learn internal systems and software.
• Ability to Work Under Pressure: Flexibility to work in shifts that may include weekends or evenings, and the ability to manage time and handle challenging situations calmly.
• Teamwork: Ability to work effectively within a diverse team.

Previous experience in a customer service or call center environment will be a strong advantage.

What the Company Offers (Benefits)

Joining Concentrix means more than just a job; it's joining a global work community. Expected benefits include (may vary based on local policies):

• An stimulating international work environment with opportunities for growth and career development within a global corporation.
• Comprehensive training programs to set you up for success in your role.
• Competitive salary and benefits package.
• The opportunity to represent well-known global brands.

Work Location and Schedule

• Location: Amman, Jordan.
• Job Type: Full-time.
• The role may require working in shifts covering various hours to support customers in different time zones.

How to Apply for the Position

Application for this position is primarily through LinkedIn, where the advertisement was posted. Having an updated LinkedIn profile is advantageous.

1. Visit the job advertisement link on LinkedIn (as found in the original source).
2. Click the "Apply Now" or "Easy Apply" button.
3. Ensure your resume (CV) is updated to highlight your Arabic and English language skills and any relevant customer service experience.
4. Attach your resume and fill in any required information.
5. You may include a short note expressing your interest in the role and why you are a suitable candidate.

Fluency and effective communication in both languages are the key deciding factors for this role. If you are a friendly person who enjoys problem-solving and strives to deliver excellent service, this could be the perfect opportunity for you to start or advance your career in customer experience with a leading global player.

Note: It is recommended to check Concentrix's official careers page or the company's LinkedIn profile directly for the most up-to-date details and to verify the job posting's authenticity before applying.