Technical Support Specialist / Engineer (Arabic Nationality) - B2C Solutions WLL - Doha

B2C Solutions WLL is actively recruiting for the position of Technical Support Specialist/Engineer at their headquarters in Doha, Qatar. This is a prime career opportunity for technical professionals of Arabic nationality who are looking to join a dynamic work environment in the heart of the Arabian Gulf.

Job Overview

The successful candidate will be integrated into the company's technical support team, responsible for delivering effective technical solutions and ensuring the smooth operation of systems and services provided to clients. The company is seeking individuals with a genuine passion for technology, excellent problem-solving abilities, and a strong customer service orientation.

Key Responsibilities & Duties

• Provide technical support to customers or internal users through multiple channels (phone, email, support tickets).
• Diagnose, troubleshoot, and resolve technical issues related to systems, software, or hardware.
• Install, configure, and upgrade systems and software applications.
• Document issues and provided solutions in the company's knowledge base.
• Collaborate with engineering and development teams to escalate complex customer issues and work towards resolutions.
• Provide basic training and guidance to users on how to utilize systems effectively.
• Ensure adherence to service standards and defined Service Level Agreements (SLAs).
• Participate in shift work or be on-call for support outside regular business hours if required.

Essential Qualifications & Requirements

• Nationality: The applicant must hold nationality from an Arab country (Mandatory Requirement).
• Education: A Bachelor's degree in a relevant field such as Computer Engineering, Information Technology, Computer Science, or equivalent.
• Experience: Proven work experience in a technical support or helpdesk role. (Experience in a B2C environment or supporting end-users is preferred).
• Technical Skills:
  • Strong understanding of operating systems (Windows, Linux).
  • Good knowledge of networking fundamentals.
  • Proficiency in troubleshooting hardware and software issues.
  • Knowledge of database management systems (SQL) will be an added advantage.
• Soft Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • Ability to explain complex technical concepts in a simple, clear manner.
  • Exceptional customer service skills and a collaborative spirit.
  • Ability to work under pressure and manage priorities of multiple tasks.
  • Accuracy and strong attention to detail.

What the Company Offers (Benefits)

While specific details are not listed in the initial posting, positions at established tech firms in Qatar like B2C Solutions WLL typically come with a competitive benefits package that may include:

• A attractive monthly salary commensurate with qualifications and experience.
• A full-time employment contract under Qatari labor law.
• Comprehensive health insurance for the employee.
• Annual leave package.
• Annual flight tickets (subject to company policy).
• Opportunities for career development and training within a stimulating work environment.

How to Apply for This Position

Applications for this role are being accepted exclusively through the Naukrigulf platform. Please search for the job listing titled "Technical Support Specialist / Engineer (Arabic Nationality)" for the company "B2C Solutions WLL" located in Doha, Qatar. Ensure your Curriculum Vitae (CV) is updated to highlight your technical support experience and the skills mentioned above, clearly stating your Arabic nationality. Attach a brief Cover Letter outlining your motivation for joining the team.

Given the specificity of the Arabic nationality requirement, competition for this role is expected. Applicants are advised to apply at their earliest convenience and prepare for an interview focusing on both technical and behavioral competencies.

Location: Doha, Qatar. Job Type: Full-time.