Guest Experience Manager - AccorHotel Saudi Arabia
A global hospitality leader is seeking exceptional talent
AccorHotel, one of the world's largest hotel groups, is announcing an exciting career opportunity in Saudi Arabia for the position of Guest Experience Manager. This role is ideal for ambitious professionals looking to work in a luxury hospitality environment.
Job Description
As a Guest Experience Manager, the candidate will be responsible for ensuring an exceptional guest experience across all touchpoints. Key responsibilities include:
- Overseeing all guest reception and concierge operations
- Analyzing customer feedback and developing service improvement strategies
- Training and coaching the customer service team to achieve highest quality standards
- Handling guest complaints professionally and efficiently
- Collaborating with other departments (housekeeping, F&B, maintenance) for seamless experience
- Developing customer loyalty programs and enhancing relationships with repeat guests
- Monitoring key performance indicators related to guest satisfaction
Required Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or related field
- Minimum 3-5 years of experience in luxury hospitality, with focus on guest experience management
- Fluency in English and Arabic (both written and spoken)
- Excellent leadership skills and ability to motivate teams
- Deep understanding of global hospitality standards
- Outstanding communication and problem-solving skills
- Ability to work under pressure in a fast-paced environment
- Knowledge of Property Management Systems (PMS) and Customer Relationship Management (CRM) software
Benefits
- Competitive salary and comprehensive benefits package
- Career development opportunities within the global AccorHotel network
- Multicultural work environment
- Health insurance and accommodation (subject to company policy)
- Continuous training and professional development
How to Apply
To apply for this position, please visit the original link on Naukrigulf and submit your CV along with a cover letter highlighting your experience in guest experience management. Only shortlisted candidates will be contacted.
Note: This is a genuine job opening currently available in Saudi Arabia. For more details, please refer to the original advertisement on the mentioned source.