Product Operations Senior Specialist at HungerStation

HungerStation stands as one of the premier food delivery platforms in Saudi Arabia and the Gulf region, connecting thousands of restaurants with millions of users seeking a seamless and fast food experience. As part of its continuous expansion and commitment to innovation, the company is seeking a Product Operations Senior Specialist to join its dynamic team at its headquarters in Riyadh. This role represents a prime opportunity for ambitious professionals to work in a fast-paced environment and directly impact the experience of millions of customers and partners.

Job Description and Responsibilities

The Product Operations Senior Specialist will be a core part of the team responsible for ensuring the smoothness and efficiency of operations related to HungerStation's digital products. This role will focus on bridging the gap between product strategy, technical development, and practical on-the-ground execution. Key responsibilities include:

• Process Optimization: Analyze, develop, and improve operational processes related to the product lifecycle, from launch to growth and continuous enhancement.
• Cross-Functional Collaboration: Work closely with Product Engineering, Technical Development, Quality Assurance, and Operations teams to ensure goal alignment and timely project execution.
• Performance Monitoring: Track and monitor Key Performance Indicators (KPIs) for product and operations, preparing analytical reports to identify areas for improvement and growth opportunities.
• Project Management: Contribute to planning and managing projects for launching new features or product updates, ensuring all operational requirements are met.
• Troubleshooting Support: Act as an operational liaison to troubleshoot and resolve product-related operational issues, communicating with relevant teams to ensure a swift and effective resolution.
• Quality Assurance: Assist in establishing operational standards and protocols to ensure the quality of the end-user experience, whether it's a customer ordering food, a restaurant partner, or a delivery driver.

Qualifications and Requirements

HungerStation is looking for candidates with practical experience and a passion for the technology and logistics sectors. The required qualifications include:

• Experience: A minimum of 3 to 5 years of experience in product operations, operations management in a tech environment, or a similar role in a two-sided or three-sided marketplace platform (e.g., delivery platforms, e-commerce, digital marketplaces).
• Technical Knowledge: Strong understanding of the product development lifecycle and project management principles. Knowledge of data analysis tools (e.g., Advanced Excel, SQL, Tableau) is a significant advantage.
• Analytical Skills: Excellent ability to analyze data, derive insights, and make evidence-based decisions to optimize processes.
• Communication Skills: Outstanding written and verbal communication skills in both Arabic and English, with the ability to explain technical and complex concepts to diverse audiences.
• Results-Oriented: Ability to work in a dynamic, fast-paced environment, managing multiple priorities and meeting deadlines.
• Teamwork: A collaborative spirit and the ability to work effectively with cross-functional teams from diverse backgrounds.

Benefits and Perks

HungerStation offers a stimulating and competitive work environment, including:

• The opportunity to work for a leading and growing company in the vibrant Saudi market.
• A dynamic work environment that encourages innovation and ownership.
• A clear career path with opportunities for professional growth and development.
• A competitive benefits package aligned with regional tech industry standards.

How to Apply for the Position

Applications for this position are primarily handled through specialized professional platforms. Please visit the original job listing link on NaukriGulf or the official HungerStation careers portal. Ensure your Curriculum Vitae (CV) is updated to highlight experiences and projects relevant to the job requirements, particularly those related to process optimization and product project management in a digital environment. Prepare a concise cover letter expressing your interest in the role and how your skills can add value to the HungerStation team.

Given the competitive nature of such roles in Riyadh's active tech sector, it is advisable to apply as soon as possible after verifying that you meet all the essential qualifications.