Regional IT Support Specialist - Nahdi Company, Riyadh

Nahdi, a leading company in the healthcare and retail sector in the Kingdom of Saudi Arabia, is now accepting applications for the position of Regional IT Support Specialist at its headquarters in the capital city, Riyadh. This role represents a distinguished career opportunity to join a dynamic team within the Information Technology department and contribute to supporting the critical technical infrastructure that powers the company's extensive operations.

Job Description and Responsibilities

The Regional IT Support Specialist will hold a pivotal role in ensuring the smoothness and efficiency of the technology systems and applications used on a regional scale. Key responsibilities will include:

• Providing first and second-level technical support to end-users across various company branches and operational regions, focusing on resolving hardware, software, and network-related issues.
• Diagnosing, troubleshooting, and resolving problems related to operating systems (e.g., Windows), the Microsoft Office suite, specialized applications, printers, and other peripherals.
• Installing, configuring, and maintaining desktop/laptop computers, peripherals, and required software for different users and departments.
• Contributing to IT Asset Management for equipment within the scope of responsibility, including inventory, updates, and secure disposal.
• Working closely with central IT teams and other departments to escalate complex issues and ensure their resolution according to agreed service standards.
• Documenting solutions and procedures in the internal knowledge base to improve future support efficiency.
• Educating and guiding users on the optimal use of applications and systems, promoting security best practices.
• Assisting in the implementation of small to medium-scale IT projects within the region, such as hardware upgrades or new application rollouts.
• Responding to support requests via the ticketing system or phone while maintaining high levels of user satisfaction.

Requirements and Qualifications

To qualify for this opportunity at Nahdi, you should meet the following criteria:

• Educational Qualification: A Bachelor's degree in Information Technology, Computer Science, or any related field.
• Work Experience: A minimum of 3 to 5 years of practical experience in IT support or technical support, preferably in a large corporate or multi-branch environment.
• Technical Skills:
  • In-depth knowledge of Microsoft Windows operating systems (10/11) and their administration.
  • Full proficiency in using and supporting the Microsoft 365 suite (formerly Office 365).
  • Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and connectivity troubleshooting.
  • Experience in handling smartphones and tablets (iOS/Android).
  • Knowledge of ticketing management systems (Service Desk) is a plus.
• Soft Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • The ability to explain complex technical concepts to non-technical users clearly and simply.
  • Strong analytical and problem-solving skills with a customer-service orientation.
  • The ability to work effectively both within a team and independently while managing priorities.
  • Flexibility and willingness to learn and adapt to new technologies.

What Nahdi Offers

Joining Nahdi means becoming part of a well-established national institution. While specific details were not mentioned in the advertisement, the company typically offers a stimulating work environment that includes:

• Opportunities for career progression and growth within the expanding Nahdi group.
• A professional and supportive work atmosphere.
• Training and development to enhance skills.

How to Apply for the Position

Applications for this position are accepted exclusively through the Naukrigulf online platform, where the advertisement was posted. Please visit the original advertisement link on the platform and search for the "Regional IT Support Specialist" position at Nahdi Company located in Riyadh. Ensure your Curriculum Vitae (CV) is updated to highlight the experiences and skills mentioned above and attach it to the online application form.

Given the competitive nature of roles at a prestigious company like Nahdi, it is advisable to apply as soon as possible and prepare a strong CV that reflects your suitability for the requirements.