Product Owner - Disruption Management at Etihad Airways

Etihad Airways, the national airline of the United Arab Emirates, is seeking to fill the position of Product Owner - Disruption Management within its innovative team at its headquarters. This role represents an exceptional opportunity for ambitious professionals to join one of the world's leading airlines and contribute to shaping the future of aviation operations by focusing on efficiently managing incidents and operational disruptions.

Job Description and Responsibilities

The incumbent will be responsible for leading and developing digital products and systems dedicated to managing operational disruptions. In a dynamic and fast-paced environment like aviation, the ability to respond effectively to disruptions (such as adverse weather, technical failures, or other unforeseen circumstances) is critical to maintaining passenger and crew safety and ensuring operational continuity.

Key responsibilities will include:

• Product Vision Leadership: Defining the vision and strategy for disruption management products, aligning with Etihad's broader operational and strategic objectives.
• Product Lifecycle Management: Managing the product backlog, prioritizing features, and collaborating with development teams (Agile/Scrum) to translate business requirements into practical technical solutions.
• Process Optimization: Working closely with operations teams (Network Control, Customer Service, Ground Operations) to understand pain points and design solutions that streamline disruption response and minimize passenger impact.
• Data Analysis & Decision Making: Utilizing analytics and performance data to measure the effectiveness of current solutions and making data-driven decisions for their continuous improvement.
• Stakeholder Management: Effectively communicating with a wide range of internal stakeholders, from executives to field end-users, to ensure alignment of expectations and value delivery.
• Quality Assurance & Testing: Ensuring delivered products meet the highest standards of quality, reliability, and safety required in the regulated aviation industry.

Qualifications and Requirements

To be a successful candidate for this role, you must meet the following requirements:

• Experience: Proven experience of at least 5 years in a Product Owner or Product Manager role, preferably within the aviation, travel, or a complex, mission-critical operational environment.
• Technical Knowledge: Strong understanding of Agile/Scrum software development methodologies and frameworks. Experience working with development teams and managing product backlogs using tools like Jira.
• Domain Knowledge: Practical knowledge of airline operations, specifically network operations control and disruption management, is a significant advantage.
• Analytical Skills: Exceptional ability to analyze complex problems, identify requirements, and translate business needs into clear technical specifications.
• Communication & Leadership Skills: Excellent verbal and written communication skills in English (Arabic is preferred). Ability to lead without authority, inspire teams, and influence stakeholders.
• Results-Oriented: A proactive, problem-solving mindset with the ability to work under pressure and make quick decisions in disruption scenarios.

Benefits and Perks

Etihad Airways offers a stimulating and supportive work environment, along with a competitive benefits package that includes:

• The opportunity to work for a world-class airline in the United Arab Emirates.
• An international and culturally diverse work environment.
• Opportunities for professional development and continuous training.
• Excellent travel benefits for employees and their families.
• A comprehensive and competitive compensation and benefits package in line with company policies.

How to Apply

Applications for this position are accepted exclusively via Etihad Airways' official careers channels or through the authorized job portal (Naukrigulf as indicated in the source). Please prepare an updated, targeted resume that highlights your relevant experience in product management and within the aviation or complex operations industry. Be sure to highlight tangible achievements and projects you have undertaken in the field of process improvement or crisis management.

Etihad Airways evaluates candidates based on merit and fit for the requirements. We wish all applicants the best of luck.