Customer Service Manager | Emirati Talent | AlFuttaim Real Estate

AlFuttaim Real Estate, a cornerstone of the development and property sector in the United Arab Emirates, is inviting applications for a distinguished leadership role dedicated to ambitious UAE Nationals. The group is seeking an experienced and driven Customer Service Manager to lead the customer service department and ensure the delivery of exceptional experiences that reflect the group's established reputation and market excellence.

Job Overview

The Customer Service Manager will be responsible for leading and developing the customer service team to ensure the highest standards of customer satisfaction and loyalty for AlFuttaim Real Estate's clientele. The role focuses on translating customer service strategy into tangible reality through effective processes, building strong relationships, and continuously measuring performance to enhance service at every touchpoint. This position presents an ideal opportunity for Emirati professionals looking to make a significant impact within one of the region's most respected and influential companies.

Key Responsibilities and Duties

• Leadership & Development: Lead, guide, and motivate the customer service team to achieve excellence in performance targets. Responsible for the ongoing training and development of team members.
• Customer Service Strategy: Develop and implement comprehensive customer service strategies and policies aligned with the company's vision and business objectives.
• Relationship Management: Act as a key liaison between customers and other internal departments (e.g., Sales, Operations, Technical) to ensure inquiries and complaints are resolved promptly and effectively.
• Performance Analysis & Quality Assurance: Establish and track Key Performance Indicators (KPIs) for the customer service department, prepare regular reports for senior management, and propose process improvements based on data and feedback.
• Process Improvement: Review and enhance existing customer service procedures to boost efficiency and customer satisfaction.
• Compliance & Standards: Ensure all customer interactions comply with internal quality standards and applicable market regulations.

Essential Qualifications and Requirements

This role is exclusively for highly qualified UAE Nationals and includes the following requirements:

• Nationality: Applicant must be a UAE National.
• Experience: A minimum of 5 to 7 years of experience in customer service or client relationship management, with at least 3 years of proven leadership experience in a similar role. Experience in the real estate, retail, or premium services sector is a significant advantage.
• Leadership Skills: Exceptional ability to lead, mentor, and build high-performing teams.
• Communication Skills: Excellent verbal and written communication skills in both Arabic and English.
• Solution-Oriented: Analytical mindset with the ability to resolve complex issues proactively and with a customer-centric approach.
• Technical Knowledge: Strong proficiency in Customer Relationship Management (CRM) systems and Microsoft Office suites.
• Personal Attributes: Leadership presence, ability to work under pressure, and high emotional intelligence to handle diverse personalities.

Why Work for AlFuttaim Real Estate?

Joining AlFuttaim means becoming part of an established institution with a long legacy of success. We offer:

• A dynamic and stimulating work environment at the heart of a vibrant real estate sector.
• Genuine opportunities for career growth and development within the large and diverse AlFuttaim group.
• A competitive benefits package aligned with market best practices.
• The opportunity to contribute directly to major developmental projects shaping Dubai's and the UAE's skyline.

How to Apply

This exceptional opportunity has been posted via the Naukrigulf platform. We welcome qualified UAE Nationals who meet the above criteria to apply through the platform's online portal. Please prepare an updated and clear CV highlighting relevant experience and achievements for the role, along with a cover letter stating your motivation for applying and your vision for contributing to the AlFuttaim Real Estate team.

We encourage early application, as applications will be reviewed on a rolling basis until the position is filled. Only shortlisted candidates selected for an interview will be contacted.

AlFuttaim Real Estate is an equal opportunity employer. We value and celebrate diversity. We are committed to employing and developing ambitious Emirati talent to lead the future.