IT Application Support Engineer at UNIKAI Foods P.J.S.C in Dubai

UNIKAI Foods P.J.S.C is seeking to hire a skilled IT Application Support Engineer to be based in its Dubai office, United Arab Emirates. This is an excellent opportunity for technical professionals looking to join an established player in the food and beverage sector in the Gulf region, where they will play a crucial role in ensuring the smooth and efficient operation of the company's critical technology systems.

Job Description and Key Responsibilities

The Application Support Engineer will be stationed within the IT department and will be primarily responsible for providing technical and proactive support for a suite of software applications used across various company divisions. Key responsibilities are expected to include:

• Technical & Operational Support: Providing Level 1 and Level 2 support to end-users regarding software application issues, diagnosing faults, and resolving them in a timely manner to ensure minimal disruption to business operations.
• Maintenance & Monitoring: Monitoring the performance of key applications and ensuring their availability meets agreed-upon Service Level Agreements (SLAs). Performing routine maintenance and update tasks.
• Cross-Functional Collaboration: Working closely with software development teams, IT infrastructure teams, and business stakeholders (e.g., Sales, Operations, Finance) to understand requirements and escalate complex issues.
• Documentation & Training: Creating and updating technical documentation, user manuals, and solution logs. Assisting in training new users on how to effectively use applications.
• Incident & Request Management: Utilizing IT Service Management (ITSM) systems like Jira Service Desk or ServiceNow to log, track, categorize, and close incoming incidents and service requests.
• Testing & Deployment: Participating in testing new or updated applications before deployment to the production environment. Assisting in planning and executing application upgrade processes.

Qualifications and Core Requirements

To be a successful candidate for this role, you should meet the following criteria:

• Educational Background: A Bachelor's degree in a relevant field such as Computer Engineering, Computer Science, Information Technology, or equivalent.
• Work Experience: Proven hands-on experience of 3 to 5 years in application support or technical support within a corporate environment. Experience in the manufacturing, supply chain, or FMCG/food sector is a strong advantage.
• Technical Skills:
  • Strong understanding of database systems (e.g., SQL) and the ability to write basic queries for problem investigation.
  • Practical knowledge of operating systems (Windows Server, Linux).
  • Experience in supporting enterprise applications such as ERP systems (knowledge of SAP or Oracle is a significant plus), CRM systems, or Supply Chain Management (SCM) systems.
  • Knowledge of basic networking concepts and connectivity troubleshooting.
  • Proficiency in Microsoft Office tools.
• Soft Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • Ability to explain complex technical concepts to non-technical users in a clear, simple manner.
  • Strong analytical and problem-solving skills with a detail-oriented approach.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Team spirit and the ability to work collaboratively.

Benefits and Perks

UNIKAI Foods, as a leading employer, offers a stimulating and competitive work environment which likely includes:

• A competitive monthly salary commensurate with experience and qualifications.
• A comprehensive benefits package in accordance with UAE labor laws.
• Opportunities for career development and training within a multinational company.
• A dynamic and stable work environment in a vital industry.

How to Apply for the Position

Applications for this position are primarily handled through the advertised platform (Naukrigulf). Interested candidates who meet the above criteria should:

1. Update their Curriculum Vitae (CV) professionally, highlighting relevant application support experience and technical skills.
2. Apply via the dedicated job link on the platform.
3. Ensure the job title "IT Application Support Engineer" and company name "UNIKAI Foods P.J.S.C" are mentioned in the application.

The company reviews applications on a rolling basis, so interested candidates are advised to apply at their earliest convenience. Only qualified candidates will be contacted for the next stages of the interview process.

Join the UNIKAI Foods team and contribute to supporting the technological backbone of a well-known food industry player in Dubai and the region.