Lead - Ares Prism / Contruent Application Support Job in Saudi Arabia

Talent21, a prominent player in recruitment and professional solutions, is seeking a highly skilled professional for a critical leadership role in specialized application support. The advertised position is for a Lead - Ares Prism / Contruent Application Support professional to be based in Saudi Arabia. This role is ideal for experts with a strong background in supporting and managing project controls software.

Job Overview

You will be at the heart of technical and operational support for crucial applications widely used in major project sectors such as construction, energy, and infrastructure. The successful candidate will assume a leadership role, ensuring the stability and efficacy of these platforms, directly supporting clients' strategic project objectives.

Key Responsibilities

• Technical Leadership: Oversee a team of Ares Prism and/or Contruent application support specialists, delegate tasks, and ensure prompt and effective resolution of end-user issues.
• User Support & Ticket Management: Address support requests from project teams, diagnose and resolve technical application issues, and provide expert guidance.
• Maintenance & Development: Contribute to application upgrade processes, implement security patches, and monitor system performance to ensure compatibility and stability.
• Training & Documentation: Develop user training materials and document common procedures and known problem solutions to enhance internal knowledge sharing.
• Communication & Coordination: Act as a primary liaison between end-users (project teams) and external developers or vendors when complex issues require escalation.
• Quality Assurance: Ensure application usage aligns with industry best practices and project control objectives.

Qualifications & Requirements

• Experience: Minimum 5-7 years of proven hands-on experience in supporting, administering, or operating Ares Prism and/or Contruent (formerly EcoSys) applications in a professional project environment.
• Technical Knowledge: Deep functional understanding of these project controls software modules (EPC, Cost Management, Scheduling, Risk Management).
• Leadership Skills: Proven ability to lead and mentor a technical team, with excellent communication and delegation skills.
• Problem-Solving: Strong analytical methodology for diagnosing complex technical issues and developing practical solutions.
• Interpersonal Skills: Ability to explain technical concepts to non-technical users, a collaborative team spirit, and a commitment to customer service.
• Language: Proficiency in English is essential for working in an international environment. Knowledge of Arabic is a significant advantage.

Benefits

While specific financial package details are not stated in the initial advertisement, leadership roles in this specialty within Saudi Arabia are generally competitive. Successful applicants can likely expect:

• A competitive monthly salary.
• A comprehensive benefits package in accordance with Saudi labor regulations.
• The opportunity to work on major, vision-aligned projects.
• A dynamic and professional work environment.

How to Apply

Applications for this position are processed through the Naukrigulf platform. Qualified candidates are strongly advised to prepare an updated, clear resume focusing on:

1. Specific experience with Ares Prism and/or Contruent applications.
2. Examples of projects or initiatives where you played a lead or significant contributing role.
3. Tangible achievements in improving application support or system stability. After preparing your CV, you can search for the position titled "Lead - Ares Prism / Contruent Application Support" on the Naukrigulf website or other authorized job portals and apply following the provided instructions.

This position represents an excellent opportunity for an experienced application support professional to step into a leadership role within a dynamic and growing market like Saudi Arabia, contributing to the success of the massive projects driving the nation's ambitious vision.