Subject Matter Expert - Customer Relationship Management (CRM) for Tawteen Program

A prominent career opportunity has emerged in the Omani job market for highly experienced professionals in Customer Relationship Management (CRM) systems. A recruiting entity (undisclosed in the initial listing) is seeking a Subject Matter Expert (SME) to join a team operating within the framework of the Tawteen (Localization) Program in the Sultanate of Oman. This role is part of national efforts to enhance job localization and knowledge transfer in vital sectors, particularly those related to digital transformation and information technology.

Job Description and Key Responsibilities

The appointed CRM Subject Matter Expert will work on projects associated with the Tawteen program, which aims to increase the participation of Omani talent in the labor market. The primary responsibilities will focus on:

• Technical Leadership: Providing expert consultancy, guidance, and strategic direction regarding the planning, implementation, and optimization of CRM systems within the program's projects.
• Design & Development: Contributing to the design of tailored CRM solutions that meet the specific needs of localization initiatives, ensuring their integration with existing systems.
• Knowledge Transfer & Training: Playing a pivotal role in training and qualifying Omani personnel to manage and operate CRM systems, supporting sustainable localization goals.
• Requirements Analysis: Working with stakeholders to understand business needs and translate them into clear technical and functional requirements for CRM systems.
• Quality Assurance & Support: Overseeing the quality assurance of implemented CRM systems and providing advanced technical support and troubleshooting for complex issues.
• Research & Development: Keeping abreast of the latest trends and technologies in the CRM domain and providing recommendations for continuous development and improvement.

Qualifications and Essential Requirements

To be a suitable candidate for this important role, you should meet the following criteria:

• Educational Background: A Bachelor’s degree in a relevant field such as Computer Science, Management Information Systems, Business Administration, or equivalent. A higher degree may be preferred.
• Professional Experience: Proven hands-on experience of at least 5 to 8 years in the CRM systems field, with a strong focus on a consultancy or specialist expert role. Experience working on large-scale government or national projects is a significant advantage.
• Technical Knowledge: Deep understanding of leading CRM platforms (e.g., Salesforce, Microsoft Dynamics 365, Oracle CRM, Zoho, or others). Required skills also include knowledge of CRM processes, data analysis, and system integration.
• Soft Skills: Excellent communication, presentation, and interpersonal skills to engage with various management levels. Leadership abilities and the capacity to work within a team and transfer knowledge effectively are crucial.
• Localization Priority: Given the role's connection to the Tawteen program, an understanding of the goals and policies of job localization in the Sultanate of Oman will be fundamental. Omani nationals or highly qualified residents may be given preference.

Expected Benefits

While specific details were not mentioned in the original listing, positions within such national programs typically come with a competitive benefits package, which may include:

• A attractive monthly salary commensurate with experience and qualifications.
• Comprehensive health insurance for the employee and family.
• Paid annual leave.
• Annual flight tickets.
• Opportunities for professional development and training.
• Involvement in high-impact national projects.

How to Apply for the Position

Applications for this position are processed through the Naukrigulf platform, one of the leading job portals in the Gulf region. Please follow these steps:

1. Visit the official Naukrigulf website (www.naukrigulf.com).
2. Use search keywords such as "Subject Matter Expert CRM Oman" or "Tawteen Program" to locate the direct listing.
3. Create a professional profile or update your existing resume on the platform.
4. Complete the online application form thoroughly and accurately, attaching your updated Curriculum Vitae (CV).
5. Ensure your CV highlights relevant CRM system expertise, experience with large projects, and any involvement in knowledge transfer or localization initiatives.

Given the competitive nature of such specialized roles within national programs, it is advisable to apply at your earliest convenience and prepare your application materials with utmost care to demonstrate the unique value you can bring to the Tawteen program in the Sultanate of Oman.