Customer Service Representative at Qatar Navigation (QNSC) - Dubai

Qatar Navigation "Milaha" (Q.P.S.C) is inviting applications for the position of Customer Service Representative to be based in their office in Dubai, United Arab Emirates. Qatar Navigation is a leading transportation and logistics company in the Gulf region with a long-standing history in providing integrated maritime and shipping solutions. This role presents an excellent opportunity to join a transportation industry leader and benefit from a dynamic work environment in one of the world's most prominent cities.

Job Description & Key Responsibilities

The Customer Service Representative will be stationed within the customer service department in Dubai and will be responsible for delivering an exceptional customer experience, reinforcing the company's market-leading reputation. The core responsibilities of this role include:

• Reception & Response: Professionally receiving and responding to customer inquiries via phone, email, and other digital channels.
• Problem Resolution: Handling and resolving customer complaints promptly and efficiently, working to find satisfactory solutions to ensure complete customer satisfaction.
• Support & Follow-up: Providing technical and informational support to clients regarding the company's services, including maritime shipping, logistics services, and shipment tracking.
• Documentation & Recording: Accurately documenting all customer interactions in the company's databases and registering new orders or modifications to existing services.
• Internal Coordination: Acting as a liaison between the customer and other internal departments (such as Operations, Sales, and Logistics) to ensure smooth service delivery.
• Contribution to Improvement: Providing valuable feedback to management on customer sentiments and recurring challenges to help improve service quality and procedures.

Requirements & Qualifications

To be a successful candidate for this position, you should meet the following criteria:

• Educational Qualification: A diploma or bachelor's degree in Business Administration, Marketing, or a related field.
• Experience: Proven prior experience of 1-3 years in a customer service or customer support role, preferably within the transportation, shipping, or logistics sector.
• Personal Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • Strong listening skills and empathy for customer needs.
  • Problem-solving and critical thinking abilities.
  • Ability to work under pressure and manage time effectively.
  • Team spirit and the ability to collaborate with colleagues from various departments.
• Technical Skills: Strong proficiency in Microsoft Office Suite (especially Word and Excel) and Customer Relationship Management (CRM) systems.

Work Environment & Location

The employee will work at Qatar Navigation's office in Dubai, United Arab Emirates. Dubai offers a global and professional work environment with excellent infrastructure and opportunities for career development. The company is known for its corporate culture that encourages development and a commitment to high-quality standards.

How to Apply for the Position

Applications for this position are accepted exclusively through the Naukrigulf platform, where the advertisement was posted. Please visit the original advertisement link on the platform and submit your application through it. Ensure you prepare an updated and clear Curriculum Vitae (CV) in both English and Arabic, highlighting your previous customer service experience and relevant skills. Include a brief Cover Letter stating your motivation for joining Qatar Navigation and why you are the suitable candidate for this role.

Given the competitive nature of the job market in Dubai, it is advisable to apply as soon as possible after verifying that you meet all the essential requirements.