Manager, Customer Experience Retention - Talabat - Dubai
Talabat, a leading food delivery and e-commerce platform in the Middle East, is seeking a Manager, Customer Experience Retention to join their team in Dubai, United Arab Emirates. This is an exceptional opportunity for ambitious professionals looking to advance their careers in a dynamic and innovative environment.
Job Description
As the Manager, Customer Experience Retention, you will be responsible for developing and implementing strategies to improve customer satisfaction and increase retention rates. You will work closely with marketing, product, and customer service teams to ensure a seamless and enjoyable customer experience. Key responsibilities include:
- Analyzing customer data to identify pain points and improvement opportunities.
- Developing personalized customer retention campaigns.
- Designing and implementing loyalty and reward programs.
- Collaborating with the product team to enhance user interface and app experience.
- Monitoring key performance indicators (KPIs) such as Customer Retention Rate (CRR) and Net Promoter Score (NPS).
- Preparing periodic reports for senior management on customer experience performance.
Qualifications and Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field (Master's preferred).
- Minimum 5-7 years of experience in customer experience or retention, preferably in tech or e-commerce.
- Fluency in both Arabic and English (written and spoken).
- Strong analytical skills with proficiency in data analysis tools like Google Analytics or Tableau.
- Experience in managing email marketing and push notification campaigns.
- Deep understanding of customer behavior and loyalty improvement strategies.
- Excellent communication and leadership skills.
Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career advancement.
- International and diverse work environment in Dubai.
- Health insurance and annual flight tickets (subject to company policy).
How to Apply
To apply for this position, please visit the original link on NaukriGulf and submit your CV. Make sure to include examples of your past achievements in improving customer experience and retention.
Note: No additional details about the company or salary were provided in the original posting, so it is recommended to contact the recruiters for further information.