Officer, Collection Operations at First Abu Dhabi Bank (FAB)

First Abu Dhabi Bank (FAB), the largest financial institution in the United Arab Emirates, is seeking to hire an Officer for Collection Operations at its headquarters in Abu Dhabi. This position represents a significant opportunity for ambitious professionals to join one of the region's leading banks and contribute to maintaining the quality of the bank's credit portfolio.

Job Overview

The Collection Operations Officer will be assigned to the Risk Management or Retail Banking services team, with primary responsibility for managing and executing the collection of outstanding debts owed to the bank. This role is a cornerstone in ensuring proper cash flow and reducing non-performing loans, directly contributing to the bank's financial stability.

Key Responsibilities and Duties

• Portfolio Management: Follow up on customer accounts that are overdue in payment within specified periods (early, mid, late stage) according to the bank's approved policies and procedures.
• Customer Communication: Contact delinquent customers via phone, email, and SMS to remind them of their obligations and negotiate suitable repayment plans.
• Financial Situation Analysis: Assess the customer's financial situation to understand the reasons for delinquency and propose appropriate solutions, such as debt restructuring or other available options.
• Documentation and Reporting: Accurately record all details related to collection communications and their outcomes in the bank's system, and prepare periodic reports on portfolio status and achievements.
• Regulatory Compliance: Ensure full compliance with local laws and regulations (such as the Central Bank of the UAE), professional conduct codes, and collection ethics when dealing with customers.
• Internal Collaboration: Coordinate with other departments such as Customer Service, Sales, and Legal for complex cases requiring specialized intervention.

Job Requirements and Qualifications

• Academic Qualification: Bachelor's degree in Finance, Business Administration, Accounting, or a related field.
• Work Experience: A minimum of 1-3 years of experience in credit collections, risk management, or retail banking services. Previous experience in the UAE or GCC banking sector is a distinct advantage.
• Personal Skills:
  • Excellent communication and negotiation skills (verbal and written) in both Arabic and English.
  • Ability to handle customers with composure and professionalism in difficult situations.
  • Good analytical skills to understand financial data.
  • Accuracy, organization, and attention to detail in work and documentation.
  • Proficient knowledge of Microsoft Office applications and banking system software.
• Technical Knowledge: A solid understanding of credit products (personal loans, credit cards), best collection practices, and relevant regulatory frameworks.

Why Work at First Abu Dhabi Bank (FAB)?

• Leading Brand: Join the largest bank in the UAE and one of the most respected financial institutions in the region.
• Career Development: A work environment that supports learning and professional growth through training and development programs.
• Compensation and Benefits: FAB offers a competitive financial package including base salary, health, and insurance benefits in accordance with its internal policies.
• Work Culture: Become part of a dynamic and professional team in the heart of the UAE's economic capital.

How to Apply for the Position

Applications for this position are accepted exclusively through the bank's official channels or authorized job platforms like Naukrigulf. Interested candidates should prepare an updated and clear resume in both Arabic and English, highlighting experience relevant to collections and banking services. Please search for the job titled "Officer, Collection Operations" with the location "Abu Dhabi" on the mentioned platform and apply according to the instructions.

Note: Specific details regarding salary or additional benefits were not mentioned in the initial posting and will be discussed with qualified candidates during the interview stages based on their experience and the bank's policies.