Officer, Collections Jobs at First Abu Dhabi Bank (FAB)

First Abu Dhabi Bank (FAB), the largest financial institution in the United Arab Emirates, is seeking to hire an Officer for its Collections department at its headquarters in Abu Dhabi. This position presents a significant opportunity for ambitious professionals to join one of the most innovative and stable banks in the Gulf region, contributing to the management of a substantial credit portfolio and maintaining asset quality.

Job Description and Key Responsibilities

The Collections Officer will be placed within a specialized department responsible for managing the follow-up and recovery of overdue debts and receivables. This role is vital for ensuring the bank's financial health and compliance with risk management standards. Key responsibilities will include:

• Portfolio Management: Proactively following up with customers on delinquent accounts through various communication channels (phone, email, formal correspondence) while maintaining the highest standards of professional service.
• Negotiation and Structuring: Working directly with customers facing financial difficulties to assess their situation and negotiate structured, feasible repayment plans that ensure recovery while considering the customer's circumstances.
• Regulatory Compliance: Ensuring all collection and follow-up procedures are executed fully within the regulatory frameworks and internal policies of First Abu Dhabi Bank and the UAE's governing bodies.
• Documentation and Reporting: Maintaining accurate and documented records of all collection communications and agreements, and preparing periodic reports on portfolio status, achievements, and challenges.
• Internal Collaboration: Working closely with other departments such as Risk Management, Retail/Corporate Banking, and Legal to coordinate efforts and resolve complex cases.
• System Utilization: Demonstrating full proficiency in operating the bank's dedicated technological systems for Customer Relationship Management (CRM) and collections.

Qualifications and Core Requirements

To be a successful candidate for this role at First Abu Dhabi Bank, you should meet the following criteria:

• Educational Background: A Bachelor's degree in a relevant field such as Business Administration, Finance, Accounting, or equivalent.
• Work Experience: Proven experience of 2 to 4 years in collections, credit, or risk management within the banking or financial services sector in the Gulf region. Preference will be given to candidates with experience in UAE banks.
• Personal Skills:
  • Excellent verbal and written communication skills in both Arabic and English.
  • Strong negotiation and problem-solving abilities with a firm yet tactful approach.
  • Patience and the ability to deal with customers in difficult situations while maintaining calm and professionalism.
  • High accuracy and attention to detail in documentation and reporting.
• Technical Skills: Proficiency in Microsoft Office suite (especially Excel), with a good understanding of core banking systems.

Why Work at First Abu Dhabi Bank (FAB)?

Joining FAB is more than just a job; it's joining a leading institution. Employees at the bank benefit from:

• Stability and Growth: Working for the UAE's largest bank provides a stable work environment and clear paths for career progression within a vast network of branches and services.
• Training and Development: The bank invests in its employees' skill development through local and international training programs.
• Compensation and Benefits: Careers at FAB offer a competitive financial package including a base salary, allowances, and performance-linked bonuses, alongside comprehensive retirement and insurance benefits.
• Dynamic Work Environment: Becoming part of a professional and diverse team in the economic capital of the UAE.

How to Apply for the Position

Applications for this position are accepted exclusively through official electronic channels. As direct links may change, we advise you to take the following steps:

1. Visit the official First Abu Dhabi Bank (FAB) website in the "Careers" or "Join Us" section.
2. Search for the position using keywords: "Officer, Collections" and filter for the location Abu Dhabi.
3. Create an account and submit your updated Curriculum Vitae (CV) in both English and Arabic, emphasizing relevant experience and the skills mentioned above.
4. Ensure your CV is clear and highlights your achievements in areas like collections, reducing delinquency rates, or successfully negotiating repayment plans.

FAB advertises its vacancies on well-known job platforms such as "Naukrigulf" and "LinkedIn". Be patient after applying, as the screening process and contacting shortlisted candidates for interviews may take some time due to the expected high volume of applications.

This role is suitable for serious professionals seeking a career challenge at the heart of the dynamic UAE financial sector. If you possess the skills, experience, and determination, this could be your next step towards building a distinguished career in one of the region's most important banks.