Training & Development Manager (Restaurant & Cafes Sector) in Muscat, Oman

A leading and specialized company in the hospitality and food service sector in the Sultanate of Oman is seeking to fill the position of Training & Development Manager, with a specific focus on the restaurant and cafes segment. This role represents a vital leadership opportunity for ambitious, experienced professionals looking to make a tangible impact on human capital development within a dynamic and fast-growing environment.

Job Description & Key Responsibilities

The Training & Development Manager will be the primary leader responsible for designing, implementing, and evaluating the company's comprehensive training strategy, ensuring alignment with business goals and standards of excellence in the restaurant and cafe sector. Key responsibilities include:

• Training Strategy Development: Lead the Training Needs Analysis (TNA) process for staff at all levels (management, supervisors, customer service staff, chefs, baristas) across restaurant and cafe outlets.
• Program Design & Delivery: Create and develop innovative, effective training content covering service skills, food safety standards (HACCP), customer service, sales, Standard Operating Procedures (SOPs), and new product training.
• Training Operations Management: Plan, schedule, and directly oversee the delivery of training sessions (in-person and virtual), ensuring efficient execution that accommodates restaurant operational schedules.
• Effectiveness Evaluation: Establish Key Performance Indicators (KPIs) to measure the impact of training programs on employee performance, customer satisfaction, and financial objectives, and prepare regular reports for senior management.
• Leadership Development: Design specialized programs to develop the leadership and managerial skills of restaurant managers and supervisors, including succession planning for key roles.
• Budget Management: Contribute to the preparation of and adhere to the training department budget, proposing the most cost-effective training solutions.
• Compliance Assurance: Ensure all training programs comply with local Omani laws and regulations, as well as any global standards adopted by the company.

Qualifications & Requirements

To be a successful candidate for this leadership role, you should meet the following criteria:

• Academic Qualification: A Bachelor's degree in Business Administration, Human Resources, Training & Development, or Hospitality Management. A master's degree or professional certifications in training are a distinct advantage.
• Professional Experience: Minimum 5 to 7 years of experience in training and development, with a strong and proven focus on the restaurant, cafe, or general hospitality sector. Experience in a multi-outlet environment is highly preferred.
• Technical Skills: Excellent command of Microsoft Office Suite, practical knowledge of Learning Management Systems (LMS). Ability to produce professional training materials.
• Personal Skills:
  • Excellent communication and presentation skills (in both Arabic and English).
  • Strong leadership and motivational abilities.
  • Analytical skills and data-driven decision-making.
  • Flexibility and ability to work under pressure in a fast-paced setting.
  • Creativity in designing engaging training solutions.

Job Location & Application

The position is based in Seeb, Muscat, Sultanate of Oman, with travel expected between various company outlets as needed.

This job is advertised through Naukrigulf, one of the leading job portals in the Gulf region. As the company is listed as "Confidential," the application process is handled entirely through the platform to protect the privacy of both parties.

How to Apply: Interested and qualified candidates should apply via the original job link on the Naukrigulf website. It is advisable to prepare an updated, clear resume in both Arabic and English, highlighting specific experiences and achievements directly related to training and developing restaurant and cafe teams. Ensure correct contact information is included.

This position represents an excellent opportunity for experienced professionals to join a dynamic company and contribute to raising industry standards and developing national and expatriate talent in Oman.